Job description
Are you a confident, customer-focused professional looking for your next challenge in motor claims? We’re expanding our team and are looking for Intervention Capture Handlers who thrive in a fast-paced, customer-focused environment.About the Role
As an Intervention Capture Handler, you’ll play a pivotal role in guiding non-fault claimants through their claim journey. From assessing vehicle damage to identifying mobility needs, you’ll ensure our customers receive the right outcome quickly and efficiently. This is a dynamic role requiring excellent communication, attention to detail, and the ability to balance customer service with commercial decision-making.
What You’ll Be Doing
- Proactively triage intervention leads and identify claims suitable for our intervention scheme.
- Contact non-fault claimants to understand their vehicle damage and mobility needs.
- Determine the best route of settlement, balancing customer needs, costs, and vehicle downtime.
- Handle alternative outcomes if issues arise, including cash settlements for damage and mobility.
- Accurately validate vehicle and identity documents, and raise payments to claimants.
- Manage multiple workflows and maintain accurate records across internal and external systems.
- Build strong relationships with claimants, suppliers, and internal stakeholders.
- Work to departmental SLAs and KPIs while supporting team goals in a collaborative environment.
- Uphold company values and deliver high-quality service consistently.
- Experience in Motor Claims or TP Intervention is desirable, but full training will be provided.
- Confident communicator with strong telephony and customer service skills.
- Excellent negotiator with the ability to balance customer service and cost control.
- Highly organised and able to prioritise workload effectively.
- Commercially aware, adaptable, and eager to learn and grow.
- Strong team player with a proactive, “can-do” attitude.
- Demonstrates integrity, diligence, and a strong customer-first mindset.
This is an exciting opportunity to join a growing team where your skills and initiative make a real impact. You’ll work in a fast-paced environment, develop your career in motor claims, and enjoy the satisfaction of helping customers through a challenging time.
Apply Today to become a key part of our Intervention team in Manchester or Chelmsford!
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