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Customer Communications Specialist

Job description

Are you passionate about consumer duty and treating customers fairly?

If so, we have an exciting opportunity for a Customer Communications Specialist to join our new team!

Job Title: Customer Communications Specialist

Hours: 9 am - 5 pm (Fully remote - need to be based within a reasonable commuting distance to an office)

Benefits Package:

  • Competitive salary
  • Flexible working options
  • 25 days annual leave
  • Company pension scheme
  • Health and well-being initiatives

Key Responsibilities:

  • Understand requirements for changes to customer communications across all channels. Write and edit customer communications, including letters, emails, SMS, and scripts.
  • Customize messages for various customer groups, considering their needs, preferences, and comprehension levels.
  • Work closely with key stakeholders and the compliance team to check and approve customer communications, ensuring they meet regulatory rules and standards.
  • Undertake regular reviews of communications as guided.
  • Work closely with the Customer Communications Change Coordinator to understand priorities and communicate progress on change requests.

We're looking for:

  • Someone who cares about customers and makes sure they're treated fairly.
  • Excellent interpersonal and communication skills, with the ability to build relationships.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented and accurate.

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