Job description
Are you passionate about consumer duty and treating customers fairly?
If so, we have an exciting opportunity for a Customer Communications Specialist to join our new team!
Job Title: Customer Communications Specialist
Hours: 9 am - 5 pm (Fully remote - need to be based within a reasonable commuting distance to an office)
Benefits Package:
- Competitive salary
- Flexible working options
- 25 days annual leave
- Company pension scheme
- Health and well-being initiatives
Key Responsibilities:
- Understand requirements for changes to customer communications across all channels. Write and edit customer communications, including letters, emails, SMS, and scripts.
- Customize messages for various customer groups, considering their needs, preferences, and comprehension levels.
- Work closely with key stakeholders and the compliance team to check and approve customer communications, ensuring they meet regulatory rules and standards.
- Undertake regular reviews of communications as guided.
- Work closely with the Customer Communications Change Coordinator to understand priorities and communicate progress on change requests.
We're looking for:
- Someone who cares about customers and makes sure they're treated fairly.
- Excellent interpersonal and communication skills, with the ability to build relationships.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented and accurate.
