Job description
Trainee and Experienced customer service consultants needed to join a fast growing Insurance company based in Lakeside, North Harbour.
Role Purpose:
- Telephony based - generating new business and retaining current customers
- Successful up selling of additional products and cross selling
- Finding a solution to match the customer's needs and demands by overcoming objections
- Accurate data entry to ensure cover and all policy documentation is correct
Key Responsibilities:
- To sell Business Insurance (SME)
- Upsell and cross sell at every opportunity
- To identify and maximise sales opportunities and overcome any objections to close the sale
- Embrace and comply with company values by incorporating the Customer Charter promises
- Adhere to call scripts and ensure TCF, FCA and all regulatory requirements are met
- Work towards targets and SLA's
Key Skills & Knowledge Required:
- Display an excellent telephone manner and enjoy a varying nature of conversation with clients
- Work well in high pressure and targeted environment
- Demonstrate resilience and the ability to work quickly and accurately under pressure
- Self-organise, with the ability to multi-task
- Evidence a consultative sales approach, with a focus on maximisation of all sales opportunities.
Perks of the Role
- Great training programme (training is paid)
- Fantastic starting salary-£19,000
- Commission based role (£6-£8k)
- Amazing team environment
- Easily accessible on public transport
- Free parking on site
- Health care Cash Plan
- 5% Employer pension contributions when contributing 5%
- 25 days Holiday
- Company Sick Pay
- Life Assurance 4x annual salary
If this sounds like something that could be of interest to you, get in contact now so as not to miss out!
