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Customer Service Agent- Renewals team

Job description

Trainee and Experienced customer service consultants needed to join a fast growing Insurance company based in Lakeside, North Harbour.

Role Purpose:

  • Telephony based - generating new business and retaining current customers
  • Successful up selling of additional products and cross selling
  • Finding a solution to match the customer's needs and demands by overcoming objections
  • Accurate data entry to ensure cover and all policy documentation is correct

Key Responsibilities:

  • To sell Business Insurance (SME)
  • Upsell and cross sell at every opportunity
  • To identify and maximise sales opportunities and overcome any objections to close the sale
  • Embrace and comply with company values by incorporating the Customer Charter promises
  • Adhere to call scripts and ensure TCF, FCA and all regulatory requirements are met
  • Work towards targets and SLA's

Key Skills & Knowledge Required:

    • Display an excellent telephone manner and enjoy a varying nature of conversation with clients
    • Work well in high pressure and targeted environment
    • Demonstrate resilience and the ability to work quickly and accurately under pressure
    • Self-organise, with the ability to multi-task
    • Evidence a consultative sales approach, with a focus on maximisation of all sales opportunities.

Perks of the Role

  • Great training programme (training is paid)
  • Fantastic starting salary-£19,000
  • Commission based role (£6-£8k)
  • Amazing team environment
  • Easily accessible on public transport
  • Free parking on site
  • Health care Cash Plan
  • 5% Employer pension contributions when contributing 5%
  • 25 days Holiday
  • Company Sick Pay
  • Life Assurance 4x annual salary

If this sounds like something that could be of interest to you, get in contact now so as not to miss out!

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