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SAP CRM Consultant

Job description

Currently representing an esteemed client seeking to onboard a SAP CRM Consultant for an initial 9-month contract, likely extendable. The position will be located in Brussels, operating under a hybrid model with two days in the office.

Role & Responsibilities

  • Incident handling, problem, and change management, including testing.

  • Developing functional specifications for offshore team, customizing SAP CRM.

  • Collaborating with Process Leads, key users for change requests and enhancements.

  • Ensuring solutions align with existing systems for user satisfaction.

  • Introducing best practices and technology trends for SAP CRM improvement.

  • Proactively enhancing support, training, and processes for SAP CRM.

  • Participating in projects involving SAP CRM changes.

  • Managing contact center activities, complaints, disputes, B2B processes.

  • Overseeing contract and master data management.

  • Managing interfaces with Legacy Applications via SAP PI, SAP CPI, SAP Bdocs, Idocs.

  • End-to-end responsibility for resolving incidents/requests.

Skills & Experience

  • 10+ years of experience in customizing and maintaining SAP CRM modules, including CRM web UI, SAP OData, Fiori Design, Sales, Service, and Marketing modules.

  • Proficiency in Middleware/Integration with SAP PI, SAP CPI, and SAP ECC.

  • ABAP understanding for debugging, strong analytical skills.

  • Familiarity with SAP MSL, interfaces to other SAP systems.

  • Ability to analyse requirements, create specifications, and implement solutions.

  • Fluent in Dutch, French, and English; strong communication skills.

  • Emphasis on governance, risk management, and operational practices.

  • Enthusiastic team player with independent work capability.

  • Strong problem-solving mindset, proactive with new ideas.

  • Leadership style focused on trust, credibility, results, and quality.

  • Effective stakeholder communication and understanding of business perspectives.

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